Clear Expectations. A Better Cleaning Experience.

By accessing or using this website, contacting Personal Touch Cleaning Services, requesting an estimate, scheduling a cleaning service, or accepting services from us, you agree to be bound by these Terms and Conditions as applicable to your interaction with our business.

If you do not agree with these terms, please do not use the website to request or purchase services.

Personal Touch Cleaning Services offers professional cleaning services including:

• Standard Cleaning
• Deep Cleaning
• Move-In / Move-Out Cleaning
• Oven Deep Cleaning
• Refrigerator Interior & Exterior Detailing
• Baseboard & Trim Dusting/Wiping
• Heavy Soil & Deep Scrubbing
• Ceiling Fan Cleaning & Dusting
• Window Cleaning where available

The exact scope of work may vary based on the service selected, property condition, accessibility, special requests, and any additional services agreed upon.

Pricing may depend on factors such as the type of service requested, size and condition of the property, amount of work required, accessibility, and additional services selected.

Unless specifically stated otherwise, a quote or estimate is based on the information available when it is provided.

Cleaning appointments are subject to availability and confirmation.

Scheduled or estimated arrival times may be affected by traffic, weather, previous appointments, property access, emergencies, or other circumstances beyond reasonable control.

If a significant scheduling issue occurs, we may contact the customer using the phone number or email address provided.

Customers are responsible for providing safe, reasonable, and timely access to the property at the scheduled service time.

Access instructions may include meeting the cleaning professional, providing an authorized entry method, or communicating another agreed method of access.

Customers should provide accurate information regarding the condition of the property when requesting service.

Excessive clutter, heavy buildup, unusually soiled areas, construction debris, hazardous materials, infestation, or conditions requiring specialized treatment may fall outside the scope of a routine cleaning service.

Reasonable preparation, including securing important personal belongings and providing access to areas that need cleaning, can help services be completed more efficiently.

Certain detailed tasks may be separate from the base cleaning package and may require additional time or pricing.

Additional options may include oven cleaning, refrigerator detailing, baseboards and trim, heavy soil or deep scrubbing, ceiling fan cleaning, and window cleaning where available.

Customers should request additional services in advance whenever possible so that appropriate time and service expectations can be discussed.

Pricing and payment arrangements applicable to a service may be communicated when the service is quoted, scheduled, confirmed, or completed.

If electronic payment processing is offered, transactions may be processed through a third-party payment provider.

Customers are responsible for providing accurate billing and payment information when payment is required.

If you need to cancel or reschedule a cleaning, please contact us as soon as reasonably possible.

Any specific cancellation, rescheduling, late-notice, or booking terms applicable to an appointment may be communicated during the scheduling or confirmation process.

We reserve the right to decline, stop, postpone, or modify service when a property presents conditions that reasonably create a health or safety concern.

Examples may include hazardous substances, dangerous structural conditions, active infestation, bodily fluids requiring specialized remediation, aggressive animals, illegal materials, or other conditions outside the scope of ordinary residential or commercial cleaning.

Customers should advise us of pets or other conditions that may affect safe access to the property.

Pets should be safely secured when necessary to protect the animal, customer, and cleaning professional.

Customers are encouraged to secure cash, jewelry, fragile collectibles, important documents, medication, firearms, and other valuable or sensitive belongings before service begins.

We want customers to communicate any reasonable service concerns so that we can understand what occurred and determine an appropriate response.

If you have a concern about a completed service, please contact Personal Touch Cleaning Services as soon as reasonably possible and provide sufficient information for us to review the matter.

Any proposed resolution will depend on the circumstances of the service and applicable rights and obligations.

Customers should notify us about surfaces, fixtures, furniture, or belongings that are unusually fragile, damaged, unstable, valuable, or require special care.

Personal Touch Cleaning Services is not responsible for deterioration or damage caused solely by pre-existing conditions, ordinary wear, improper installation, insecure items, defective materials, or conditions not reasonably visible before cleaning.

If you believe damage occurred during a cleaning service, please contact us promptly so the circumstances can be reviewed.

You may use this website for lawful purposes, including learning about Personal Touch Cleaning Services, reviewing available services, and contacting the business.

You agree not to intentionally interfere with website operation, attempt unauthorized access, submit malicious software, misuse website features, impersonate another person, or use the website for unlawful activity.

Business names, branding, website designs, original text, graphics, logos, photographs, and other content appearing on this website may be protected by applicable intellectual property rights.

Website content may not be copied, republished, reproduced, distributed, or used for commercial purposes without authorization from the appropriate rights holder, except where permitted by applicable law.

Our website may link to or interact with third-party services such as scheduling platforms, payment processors, social media services, maps, or other external websites.

Third-party websites and services operate under their own terms, policies, and practices. Personal Touch Cleaning Services does not control the content, availability, or policies of independent third-party services.

We aim to keep information on this website accurate and useful. However, service descriptions, availability, website content, and other information may change over time.

Website information is provided for general informational purposes and does not replace specific service details communicated directly for an individual appointment.

To the extent permitted by applicable law, Personal Touch Cleaning Services will not be responsible for indirect, incidental, consequential, or special losses arising solely from use of this website or circumstances beyond our reasonable control.

Nothing in these Terms and Conditions is intended to exclude, waive, or limit any right or remedy that cannot lawfully be excluded, waived, or limited.

To the extent permitted by applicable law, these Terms and Conditions are intended to be governed by the laws applicable in the State of Texas.

Nothing in this section is intended to deprive a consumer of protections or rights that cannot legally be waived.

Personal Touch Cleaning Services may update these Terms and Conditions from time to time to reflect changes in services, business practices, website functionality, or applicable requirements.

Updated terms may be posted on this page with a revised effective or last-updated date.

If you have questions about these Terms and Conditions or a cleaning service, you may contact:

Personal Touch Cleaning Services
Austin, TX 78731
Phone: (214) 819-9500
Email: david@personaltouchcleaningservices.com